Tuesday, June 26, 2018

Ghosts of Mark & Carly-HP has deteriorated once again



June 25, 2018

Dion J. Weisler, President, CEO & Director
HP, Inc.
1501 Page Mill Road
Palo Alto, California 94304

Dear Dion,

I realize there is an electronic way to contact you from an HP page, but I will not agree to the terms and conditions and I believe there is a certain symmetry to contact you about a printer problem the old-fashioned way — in writing.

It seems to me has an HP customer since 2001, your printer business has been inconsistent. My first HP printer, a DeskJet 832C, performed admirably for many years until my stupidity of buying an Office Depot cartridge ruined it. That was only three years ago, so that gives you the kind of quality your printers had until Carly Fiorina and Mark Hurd took over the company. Then became the era of inferior products, lousy tech support and an entire company devoted to the “customer go to hell” attitude.

After those two miscreants disappeared, HP clawed its way up hill and offered a near return to its former glory. I worked with several HP support people in the past and they came through for me and redeemed your company in my eyes. This was particularly important for business reasons; as a personal user, perhaps less so although I don’t really believe that.

So, in that context I returned to the HP fold and subsequently purchased an Envy 7640. However, “better” became the enemy of excellent and forced firmware updates have now turned what was a pleasant user experience into a time suck nightmare. The firmware update, which was not optional and therefore what I believe to be an involuntary product modification and a violation of the product I purchased, now fails to keep the printer available to my computer via the wireless connection. The firmware update also forces the printer to sleep after 15 minutes instead of staying awake indefinitely which has affected the wireless access for my main computer.

And so, I can only conclude that HP has spiraled back down into the maw of mediocrity and essentially driven me back to a printer firm that never gave me problems — Epson. The tech support now is back offshore with people who can neither right nor speak American English well enough to provide support. They are haughty and insensitive.

I acknowledge that some of your folks and tried to make this good and offered me $125 credit, but the Envy 7640 still malfunctions and as a result I have to ask why I should take advantage of a credit with the company that has deteriorated once again. Have enclosed as much documentation as I have. And, not surprisingly, it took two hours to reinstall the printer on Ethernet to print this letter and the documentation.

It is my belief that you really won’t see this letter because the American executive class has been imbued with a quantitative outlook. It is my hope that the corporate culture from Australia might open the door for you to address this more personally.

I doubt you will answer me and I challenge you to do so.

Tuesday, December 12, 2017

For every season.

I’ve been a journalist in some form or another since 1996, proudly being part of the only craft with specific protection in the United States Constitution. More than half of that time, I’ve either reported or blogged in Amarillo. For all the rabble rousing I did in that city, I did so because I felt my contributions would make Amarillo a better place to live.

No matter the outcome of my persuasions, the things Amarillo could never give me, as I aged, were warmer winters; nor, could its location bring me closer to family in central and south Texas or to reasonable air and train service to family in New England. Additionally, deep family ties in Victoria made this small city our first choice for full retirement.

I’ve withdrawn from Amarillo incrementally. We bought our house in Victoria in January, but circumstances made the move a seven-month transition. Now, the transition is complete and it’s time to withdraw from The Amarillo Independent as a blog. I will no longer post to this page, nor will I post or use the Indy’s Facebook page. I’ll not tweet from Indy Twitter account.

I will continue to blog in two places. My personal blog is the Quintessential Curmudgeon. I am also a community blogger at the VictoriaAdvocate. I invite you to follow me there.


Wednesday, November 22, 2017

Call or write - net neutrality is at risk

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Wednesday, November 1, 2017

Blake Farenthold is a lying propagandist

As many of my friends know, I continually wage an internal war between my wish to be thoughtful and civil in my discourse and to be vulgar and nasty, the latter tactic meant to convey the disrespect toward my target. Of course, many disagree with the bad-mannered approach, saying that it’s counterproductive.

But is it?

Sunday, October 8, 2017

Respect is earned, contempt called out

Over the past few weeks, my readers may have noticed my language has become more salty. Using “fuck” and “shit,” or similar words are not cursing, by the way. I don’t really owe anyone an explanation or an apology for such language, but my using those words conveys a message I’d like people to understand.
Civil discourse would abhor the disrespect conveyed in the use of those words. But, in relation to politicians — especially Republicans — my using those words is a sign of disrespect. Given how the entire Republican Party has sold out our democracy to the corporatists and other traitors, including Trump and his family, I can offer no respect. None. Even those with whom I had gotten along before and had cordial relationships no longer have my respect and therefore no longer deserve the language of respect.